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FAQ page

Shopping information

How long will delivery take?

We aim to deliver the following working day if the order is received by 11am. There may be circumstances beyond our control that may slow down delivery. You will be notified accordingly.

What exactly happens after ordering?

We log your order, we pick it, we check it, we pack it, we label and ship it. We send out a dispatch email once your parcel leaves us.

Do I receive an invoice for my order?

Yes you do. You should receive this with the order confirmation email after you have completed your order.

Does Samis Online deliver directly to customers with their vans?

Orders are delivered using third party logistics company like DHL etc.

What is Click and Collect?

Click and Collect (Pickup in store) is a service provided by Samis Online that gives all our customers more choice and more convenience to shop online and collect their purchase in-store.

Which Samis stores offer Click and Collect service?

  • 82-89 Cecil Street, Newtown, Birmingham B19 3SU

How do I use Click and Collect?​
Click and Collect is easy to use:
i. Shop for your favourite item online.
ii. Select Click and Collect at checkout.
iii. Visit our Samis store location and collect your order.

When can I collect my item(s) after placing my order with Click and Collect online?

  • Only orders placed before 11:00am are eligible for Click and Collect on the same day. Orders can be collected everyday between 1:00pm and 8:00pm at our Samis Wholesale Store, 82-89 Cecil Street, Newtown, Birmingham B19 3SU

What happens if I miss my allocated collection date?

  • If you fail to collect your item(s) on the selected date slot which is usually within a 24-hour time frame after placing order, your order will be cancelled with a handling charge of 10%. If you are running late or need to rearrange your order, please call our store on 0121 359 2779 and speak with one of our customer support staff. We will make every effort to reallocate you to a convenient collection dates.

Kindly read our Terms and Conditions for more information on Click and Collect.

Payment information

When the order payment is taken of my bank account?

As soon as you place your order, payment will be taken.

What is wishlist?
A wish list is a list you have for items you purchase regularly or wish to purchase in the near future.
What should I do if I receive a damaged or wrong product?
Please send an email to: and a complaint officer will attend to your query as soon as possible.
What is “package tracking” in my orders?

Once we dispatch your order, we will email you and provide you with a tracking number to track your parcel.

What if my order is delivered with missing or incomplete items ?

All queries, discrepancies, missing/incomplete items and damages must be notified in writing (and accompanied by photo and/or video evidence) within 24 hours of receipt of goods.

Will my reward points get added to my order automatically
No, the points earned from rewards are not automatically added to your order. You will need to redeem your points in the “My Rewards” section of your account page.