4.1 Delivery times listed or stated are estimates only. We may use a third party delivery courier who may not be able to offer a specific delivery hour/ time. However ‘Samis Online/DHL/Parcelforce’ will notify you of your delivery date and also when your order has been dispatched. We may also provide you with a reference to track your order.
4.2 Estimated delivery days and times will be as specified on the delivery check-out page on the website and will be made to the address specified by you when you register on the website unless you change your delivery address at the check-out stage. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.3 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
4.4 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods. In any event our liability will be limited to the price of the goods incorrectly delivered and the cost of delivery.
4.5 It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, the goods will be retained by DHL/Parcelforce. Because of COVID restrictions, DHL/Parcelforce may not leave notification of delivery card, but you may track your order through the reference number you would have received by text or email for delivery reschedule update. Please note that samisonline.com will not accept liabilities that may arise from missed deliveries because of the nature of the goods supplied being fresh/frozen alongside the dry ones.
Refer to section 1.7 as well
4.6 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 9.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.7 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.
4.8 Samis Online/DHL/Parcelforce will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Samis Online/DHL/Parcelforce to leave a delivery unattended at your address, Samis Online/DHL/Parcelforce expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
4.9 Orders placed between Monday and Thursday before 12pm will be processed and delivered next day. All orders must be placed on a before 10am on Friday in order to be eligible for Saturday delivery.
4.10 As our delivery structure is currently next day with ambient logistics, frozen products may not get to you frozen, especially if there is a delay. Our packaging ensures that your products get to you cool, fresh and safe for consumption. If there is a longer delay and products become unusable, please email us at firstname.lastname@example.org and we will be more than happy to deal with you.
4.11 If a customer re-arranges/redirects/cancel/reject/refuses their delivery with our delivery partners (DHL/Parcelforce/DPD) without prior notification and acceptance of such with Samis Online, we will not accept any liability for any continued delay or spoilage of fresh/frozen products that may occur from the extended period of the delivery.
4.12 Deliveries may take longer than expected on few occasions when there are challenges in logistics. We sincerely apologize for any inconvenience that may arise. Thank you for your continued support and patronage.
4.13 Specific deliveries on Saturdays are now available for customers who prefer to receive their orders on Saturdays. This can be made possible by simply selecting the preferred date (Saturday) on the checkout page before placing an order. This is service is not available for Belfast and Guernsey. Please note that this service attracts an extra delivery charge.
4.14 Orders after 12pm (cut-off) on Thursday will be processed the next Monday.
4.15 Calls or emails after 12noon on Friday may not be responded to until the next Monday. Admin team closes at 5pm Mon – Thurs and at 12pm on Fridays. Calls and emails are not monitored after these times.