4.3 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
7.1 Payment may be made by debit, credit or charge card and some business account cards, as well as via PayPal. We also accept payment by Samis Online Vouchers. No other vouchers or “money off” coupons will be accepted towards payment of an order. Any refunds arising from an order paid for by vouchers shall be given in Samis Online vouchers. You cannot pay for your order by cash or cheque.
8.2 If the quality of any perishable item is not satisfactory, contact us within 24 hours of receipt of your order. You won’t be liable for a refund of perishable items after this period elapses
8.3 As a consumer, you have certain legal rights regarding the return of faulty or incorrectly described goods. Our refund procedure described below does not affect your legal rights in relation to such goods. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For further information about your legal rights contact your local authority Trading Standards Department, or Citizens Advice.
9.2 For non-perishable items you can cancel or amend your order before it is processed and dispatched at no charge. However if your order has been dispatched prior to our receipt of your cancellation or amendment request, you may return the goods (in good condition) within 7 days for a refund but you will not be liable to refund you the shipping and delivery cost incurred.
9.3 In respect of perishable items, you have the right to cancel or amend your order before your item is processed and dispatched. However after your item has been dispatched you can only cancel your order for perishable items on the grounds that we made an error in sending you the item in question or the item was defective. If this is the case you have to contact our customer team within 24 hours of your receipt of your order by notifying us by email at online@samisonline.com or via our website. We ask that items are returned in to us with their original packaging and with any tags intact. In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.
9.4 Defective or wrongly delivered products must be reported with evidence/proof either in form of photos or videos. We may not accept such claims for refund or redelivery if evidences are not collected by the customer. It is our process to request evidences in the event of any claims. This is done without bias or prejudice and the consumers statutory rights are unaffected
Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
